IT service management is defined as the delivery and support of IT services that are appropriate to the business requirements of an organisation. Managed IT services are concerned with the delivery of these services over a network to multiple clients on a subscription basis. This enables clients' networks and systems to be monitored and managed using specialised tools. This service can be extended to providing a team of IT staff at the client's site on a permanent basis.

The core competence of a managed service provider is in to ensure the technical health of clients' networking and systems infrastructure from server through to desktop. Ocean IT go one step further providing pro-active advice to ensure the clients IT system meets the needs of the business today whilst catering for the needs of the business in the future.

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