Voice over IP (VoIP), IP Telephony and Internet Telephony are all terms for a technology which allows the transmission of voice, fax and SMS over the Internet using Internet Protocol (IP)

With this technology, each time you make a phone call, your voice is converted into a data stream which travels over your internet connection until it reaches its destination whereby it is reassembled into sound waves.

Many businesses are quickly realising the benefits of moving their voice network to the internet rather than the Public switch Telephone Network (PSTN) which include:

Reduced Costs

The overall cost of IP Telephony is significantly reduced which is due to a number of factors including:

• Lower call costs
• Removal of PBX running and maintenance costs
• Removal of PSTN line rental costs
• Reduced Support costs due to easier change management

Enhanced Features

• Free up call answering time by giving callers the option to select a number for a department or dial the extension of the person they wish to speak to
• Implement an out of hours answering system and choose how you want the calls dealt with
• Display the phone number of incoming calls (and the name of the caller if it is in your phone directory) so that you can be better prepared for answering calls
• Easy, online management tools for diversions, billing and internal phone directory
• Phone directory integrates with each handset across the company - rather than each phone requiring programming
• Speed dials for external calls making calling out faster and easier
• Voicemails can be sent directly to the phone or emailed the user / group of users
• Calls can be queued with call waiting time and position in queue
• Direct dials for staff members without the need for a separate line
• Each phone handles multiple calls - without multiple line costs
• Faxes can be sent to email addresses which not only removes line rental costs, it reduces paper and ink costs

Ease of Management

IP Telephony is much more like your data network and as such, can be modified quickly and easily. Jobs which use to require a PBX engineer now become a simple IT task:

• Move users
• Add new users
• Add direct lines
• Change voicemail boxes
• Modify settings
• Out of office, do not disturb and divert features can be made on the handset by the user as required
• Online billing & company phone directory

Ocean IT delivers high quality VoIP solutions incorporating best of breed Cisco Systems equipment with cost effective call packages with HostTel.

Ocean IT takes care of the entire solution from start to finish without any impact on the use of existing systems with the objectives of improving your businesses productivity and reputation.

We manage the entire project from site survey through to configuration, installation and training; comprehensive, ongoing support is provided as part of Ocean IT's Managed Services.