For the management of your desktop devices such as PCs and printers including associated operating systems, software licences, applications and databases.

Client Essentials

• 8/5 Real-time Monitoring and Alerting of potential issues relating to system events & disk space including remediation. This will identify any potential problems which might impact the IT System before they occur.
• 24/7 Machine Health and System Performance Monitoring in order to identify any potential issues, threats and failures.
• Weekly Microsoft Patch Management which will ensure all desktops are kept up to date with the latest software updates.
• Weekly Anti-virus and Anti-spyware scanning which will reduce any threat to the IT System and the security of FMIs business.
• Weekly Hard disk Clean Up and Defragmentation in order to maximize systems performance.
• Hardware Asset Management provides a vital inventory of all desktop machines including model numbers, serial numbers, additional hardware installations/removals.
• Software License Management (Standard Operating System) ensures all your licences are correct and up to date which means your business will be compliant with requirements and enjoy uninterrupted services.
• Configuration Change Management will look after all changes to the set-up of desktops and keep a record in case it is required.

Client Optimal

Upgrade to Client Optimal with the following, additional benefits to Client Essentials (above):-

• Routine Imaging of Operating System will take a complete snapshot of your device so that it can be fully restored in the event of a failure.
• Standard Operating Environment Operating System Management to enable the replication of complete PC set up for the purposes of additional devices and/or restoration of failed devices.
• Emergency / After Hours service desk support for assistance with standard operating environment 7am to 7pm

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