IT Support Officer

03-May-2011 The Position:

Reporting to the Service Manager, we seek a professional, motivated individual to support our customer networks. A passion for providing excellent customer service and support standards is essential.

The position will involve some project work associated with upgrade and/or implementation of new networks as well as responsibilities related to the further development of our premier Managed Services platform.
Experience:

The successful candidate will have experience in a similar role and be committed to keeping their skills up to date. A passion for technology and innovation is an absolute must.

You will also need to possess excellent communication skills, be responsive and attuned to the needs of our customers and present yourself in a professional corporate manner.

To successfully undertake the role, applicants should have significant industry knowledge and practical experience with a wide range of hardware, operating systems and software.

Essential requirements:

Technical

• 2003 MCP certification
• Strong hardware & software troubleshooting skills

Personal

• Excellent interpersonal skills
• Self Starter
• Strong customer focus
• Professional attitude and presentation
• Ability to work autonomously
• Effective time management
• High level of attention to detail

The following attributes are highly desirable:

• Strong report writing skills
• Understanding of ITIL Methodologies

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